Refund policy

Damages and issues

At Aurevia, your satisfaction is our priority. Due to the nature of our products and our fulfillment process, we do not accept physical returns. However, if your order arrives damaged, defective, or incorrect, we've got you covered.

Simply contact us at aureviahaircare@gmail.com within 30 days of delivery with your order number and a photo of the issue, and we will offer you either a full refund or a free replacement — whichever you prefer. No need to return the item.

Please note that we are unable to offer refunds or replacements for change-of-mind purchases, incorrect shipping addresses provided by the customer, or delays caused by customs or shipping carriers.

For any concerns, please reach out to our support team at aureviahaircare@gmail.com and we'll make it right.

Refunds
We will notify you once your refund request has been reviewed, and let you know if it was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. For any concerns, please reach out to our support team at aureviahaircare@gmail.com and we'll make it right.

Lost/Stolen packages

Aurevia is not responsible for lost or stolen packages once marked as delivered by the carrier. Please contact your local post office or carrier if your package is missing.