Shipping policy
Shipping Policy
Last updated: July 21, 2026
1. Processing Time All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
2. Shipping Times We offer free worldwide shipping on all orders. Estimated delivery times are:
- 🇨🇦 Canada & USA: 7-15 business days
- 🇬🇧 United Kingdom & Europe: 10-20 business days
- 🌍 Rest of World: 15-30 business days
Please note these are estimates only and are not guaranteed. Delays may occur due to customs processing, high demand periods, or carrier delays.
3. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status. Please allow 3-5 business days for tracking information to update.
4. Customs & Import Duties International orders may be subject to customs fees, duties, or import taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total. Aurevia has no control over these charges.
5. Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at aureviahaircare@gmail.com. We will do our best to investigate and resolve the issue. However, Aurevia is not responsible for delays caused by customs or shipping carriers.
6. Incorrect Address Please ensure your shipping address is correct before placing your order. Aurevia is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for any reshipping costs.
7. Contact Us For any shipping-related questions, contact us at aureviahaircare@gmail.com.